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Privacy Policy summary

Last updated: 3 September, 2024

Full details of the privacy policy can be accessed from the 'Details' tab, above. This page is a summary of the key points for your convenience.

1. We Respect Your Privacy: We’re committed to protecting your personal information and following all relevant privacy laws, including the Consumer Data Right (CDR) framework.

2. What Information We Collect:

  • Contact Info: We collect your name, email, and phone number.
  • Electricity Data: We gather details about your energy usage, meter data, address, and current energy plan, all collected under CDR rules with your consent.
  • Technical Info: We log technical details like your IP address and browser type to keep our systems secure.

3. How We Collect Information:

  • Directly from You: When you create an account, subscribe, or communicate with us.
  • Automatically: Your energy data is collected automatically through our partner, Biza Pty Ltd, without you needing to enter anything manually.

4. How We Use Your Information:

  • Providing Services: To deliver and maintain our services.
  • Communication: To send you updates about our services.
  • Security: To protect our systems through logging and audits.

5. Sharing Your Information:

  • With Your Consent: We only share your info if you explicitly request it, like asking for a call from a new energy provider.
  • Service Providers: Some technical details might be logged by our IT providers, but we don’t share your personal or CDR data with them.
  • Legal Requirements: We may share your information if required by law.

6. Payment Information:

  • No Storage: We don’t store any payment details. Our trusted payment provider handles all transactions securely.

7. Keeping Your Data Safe:

  • Security Measures: We use strong security measures like encryption to protect your data, which is stored and processed in Australia. We don’t transfer your data overseas.

8. Your Rights:

  • Access & Portability: You can ask to see your data or have it transferred to another service.
  • Correction & Deletion: You can request changes or deletion of your data at any time.
  • Objection: You can object to how we use your data, which might limit your access to our services.

9. No Unwanted Sales Calls:

  • Privacy First: Using our service won’t result in sales calls from third parties unless you request them.

10. Cookies:

  • Improving Your Experience: We use cookies to understand how you use our site and to enhance your experience. You can manage cookies through your browser.

11. Data Breaches:

  • Notification: If there’s a breach involving your CDR data, we’ll notify you and the authorities as required.

12. Policy Changes:

  • Staying Informed: We may update this policy, and we’ll post changes on our website. Continuing to use our services means you accept the updated policy.

13. Complaints:

  • How to Complain: If you have concerns about your data, contact us at complaints@automised.energy. If you’re not happy with our response, you can take it to the Office of the Australian Information Commissioner (OAIC).

14. Contact Us:

  • Reach Out: For any questions about this policy, email us at support@automised.energy.

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Privacy Policy

Last updated: 3 September, 2024

1. Introduction

What Powers Us? Pty Ltd, trading as Automised Energy (ABN 96 676 965 905), respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your personal information, and how we comply with relevant privacy laws, including the Australian Privacy Principles and the Consumer Data Right (CDR) framework.

2. Personal Information We Collect

We collect personal information to provide and improve our services. The types of information we may collect include:

  • Contact Information: Name, email address, and phone number.
  • Electricity Data: Details about your energy usage history, meter data, home address, invoices, and current energy plan, collected under the CDR rules with your explicit consent.
  • Technical Information: IP address, browser type, and other technical details logged by our IT service providers for security and audit purposes.

3. How We Collect Your Information

We collect personal information directly from you when you:

  • Create an account or subscribe to our service.
  • Communicate with us via email, phone, or our website.

Your energy data is automatically collected under the CDR framework with your consent, through our partnership with Biza Pty Ltd, an accredited data recipient. You do not need to manually upload or enter any energy data.

4. How We Use Your Information

We use your personal information to:

  • Provide and maintain our services.
  • Communicate with you, including sending information on service updates.
  • Ensure the security of our systems through technical logging and auditing.

We adhere to the principles of data minimisation under the CDR, meaning we only collect and use the data necessary to provide our services.

5. Data Sharing and Disclosure

We do not share your personal information with third parties except in the following circumstances:

  • With Your Consent: We will only share your information with third parties if you have explicitly requested it, such as requesting to receive a call from a new provider.
  • Service Providers: IT service providers who assist us in securing and auditing our systems may collect some technical details of your interactions with us. However, no personally identifiable information (PII) or CDR data is shared with them.
  • Legal Requirements: We may disclose your information if required by law or in response to legal requests.

6. Payment Information

We do not store any payment information. All payment processing and storage are handled by our trusted third-party payment provider.

7. Data Security

We take the security of your personal information seriously. We use industry-standard measures, such as encryption and access controls, to protect your data from unauthorised access, use, or disclosure. Your data is stored and processed within Australia, and we do not transfer any personal or CDR data overseas.

8. Your Rights

You have the following rights regarding your personal information:

  • Access and Portability: You can request access to the information we hold about you, including your CDR data. You can also request to have this data transferred to another accredited data recipient or third party, where technically feasible.
  • Correction: You can request corrections to any inaccurate information.
  • Deletion: You can request the deletion of your data at any time. If you withdraw your consent for us to use your CDR data, we will delete the data as required by the CDR rules.
  • Objection: You can object to how we process your data, which may limit your use of our services.

9. No Unsolicited Sales Calls

We ensure that your use of our service will not result in unsolicited sales calls from third parties. We do not share your contact information with third parties for sales or marketing purposes unless you explicitly request it.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies help us understand how you use our site and improve our services. You can manage your cookie preferences through your browser settings.

11. CDR Data Breaches

In the unlikely event of a data breach involving your CDR data, we will notify you and the relevant authorities as required by CDR regulations.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and your continued use of our services constitutes your acceptance of the updated policy.

13. Complaints and Disputes

If you have a complaint regarding your personal information or CDR data, please contact us at complaints@automised.energy. We will investigate and respond to your complaint promptly. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC).

14. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Automised Energy
Email: support@automised.energy

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